In General

Please read the details set out below carefully before using the website. On this page, you can find all the Terms and Conditions on which you may make use of our website vechnology.com.my, whether as a guest or as a registered user. By accessing our vechnology.com.my website, you agree that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our website. 

Our Website 

Security procedures
You must not knowingly misuse our website or transmit any virus or harmful material to this website. You must not attempt to gain unauthorized access to our website or to our database. In the event of such a breach, your right to use our website will cease immediately and we may report this breach to the relevant law enforcement authorities. 

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access our site. You should use your own virus protection software.

If you choose, or you are provided with, a user identification code, password, or any other piece of information, you must treat such information as confidential, and you must not disclose it to any third party. As part of the security procedure, we have the right to disable any user identification code or password, at any time, if you have failed to comply with any of the provisions of these Terms of Use.

Data Protection 

Privacy Policy of Vechnology has a privacy policy which is a part of these Terms of Use and this website. Any personal information obtained from you will be processed in accordance with the Privacy Policy and by using our website you consent to such processing and you warrant that information provided by you is correct and accurate. Please refer to our privacy policy for further details: https://vechnology.com.my/privacy-policy/ 

Security Additionally, by using our website, you abide by the fact that Internet transmissions are never completely secure.

Call Recording Please note that calls from the Vechnology Sales Team may be monitored or recorded for quality purposes. 

Copyright 

Intellectual Property All intellectual property rights in our website, and in the material published on it, is owned by or licensed to us. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Acknowledgment of our Intellectual Property Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged. 

Use of our Intellectual Property No part of the materials on our website should be used for commercial purposes without obtaining a license to do so from us or our licensors.

Making copies of our Intellectual Property You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organization to material posted on our website, however, you must not republish, redistribute or amend the copies of any materials you have printed off.

Intellectual Property restrictions If you print, copy or download and store any part of our website in breach of these terms of use, we will cease your right to use our website immediately and you must, at our option, return or destroy any copies of the materials you have made.

General Notes on this Website and Terms and Conditions Which Govern it:

Changes We may revise and amend these Terms of Use from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on December 3rd 2020. 

Availability We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend access to all or any part of our website, or close it indefinitely for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 

Accuracy Whilst we have taken reasonable steps to ensure accuracy and correctness, the material on our website could include technical inaccuracies or typographical errors. 

Products & Services

Product and services details Please refer to our website for details on our product offering. Also, please contact Vechnology’s sales team for the latest information/ promotion. Vechnology does not guarantee a successful outcome. Individual results will vary. 

Warranty Vechnology warrants PARTS ONLY of all types of VE Brand vending machines. The warranty protects only against manufacturing and workmanship defects during the first 12 MONTHS period after vending machine release for delivery. You may receive parts replacement and video guidance on how to replace the parts. No On-Site Services provided for warranty claim. Vechnology technical careline is available for break-down analysis and solutions from 10 am to 6 pm. Replacement parts will be claimed through courier services or self-collect. 

Pricing and Availability

Please contact Vechnology’s sales department for further assistance.

Discount/ Promotion 

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.

Payments 

Recurring Payment (only available for lease-To-Own Program) Upon receiving your order we carry out a standard pre-authorization procedure before fulfilling the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Billing (only available for lease-To-Own Program) We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for use of the Paid Services. Auto-debit tied to a nominated bank account or the credit card of your choice will be set up upon service subscription for monthly fee payment. 

Non-payment of Recurring Payment  (only available for lease-To-Own Program) In the event, the customer defaults in monthly payments for a period of more than seven (7) consecutive days from the payment due date, Vechnology shall cease to provide services under the Agreement to the Customer with immediate effect and become reserves the right to take whatever action deemed appropriate and necessary including reporting the defaulter to CTOS/RAM Credit Information and initiating legal proceedings towards the recovery of the debt and any other damages applicable. The customer’s machines will be subject to (i) VECloud account restricted, (ii) vending machines system suspension, and (iii) machine’s transactions on hold. Vechnology may without prejudice to any of its rights and remedies under this Agreement charge an overdue interest of 2% p.a., charged for each day of overdue on the payment in arrears. Late payment fee may be charged only once per each late payment. 

Delivery

Delivery Lead Time 14-week lead time for the process of Goods manufactured after a deposit is made by customers. Any dates quoted for delivery of the Goods are approximated only and delays may occur. 

Logistic Arrangement Vechnology does not own any transportation. Vechnology outsources to a trusted logistics partner for the delivery of goods to clients’ sites. However, Vechnology’s clients are allowed to use their own logistics partner.

 Delivery Charges The price of Goods stated on Vechnology’s platform does not include delivery charges. The cost of delivery varies according to the destination. 

Please refer to our shipping and delivery policy for further details: https://vechnology.com.my/delivery-terms/ 

Cancellation and Returns

Order cancellation is only valid within 24 hours of making payment on the Platform. Any cancellation after 24 hours will not be accepted.

All Goods are non-refundable if the Goods have already been dispatched. Installation of the Goods will be assisted by Vechnology’s operation team and the procedure will only be conducted in the presence of the client.

Please refer to our cancellation and returns policy for further details: https://vechnology.com.my/cancellation-refund-policy/ 

Contact Us 

Business Hours: Monday – Friday: 10 am – 7 pm

Vechnology’s support team is available via email general@vechnology.com.my or call 04-295 8663 (sales and inquiries) /8664 (after-sales and technical) during business hours, should you have any questions, complaints, or need any further information.