Cancellation & Refund Policy

Order Cancellation

Order cancellation is only valid within 24 hours of making payment on the Platform. Any cancellation after 24 hours will not be accepted.

Kindly email your inquiry to general@vechnolgy.com.my with the subject “Product Cancellation”, providing us a valid cancellation reason and additional feedback. We will assist you as quickly as possible. However, any cancellation will be charged 5% per transaction.

We will notify you of the approval or rejection of your order cancellation. If you are approved, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of refund processing days. Please note that you will only be refunded the paid price of your item after the deduction of 5% cancellation fees.

Refund Processing Time

Please refer to the table below for a breakdown of different refund processing times based on the payment method used at the time of purchase.

Payment Method Refund Method Vechnology Processing Timeframe Bank Processing Timeframe

Credit Card
(with installment/ without installment)

 

 Credit Card

 

1-3 working days

 

10-14 working days
(locally issued card)

At least one month
NOTE: depends on the overseas foreign issuing bank
(overseas issued card)

Online Transfer

 

Credit/ Debit Card/ Original Payment Method

 

7-14 working days

 

Coupon Applied & Refund

If you have applied any coupons, you will only be refunded the paid price for your item which not include the amount from the used voucher for your cancellation or return.

Product Refund

All Goods are non-refundable if the Goods have already been dispatched. Installation of the Goods will be assisted by Vechnology’s operation team and the procedure will only be conducted in the presence of the client. In case any defective and/or damaged Goods caused during delivery, please attach to your inquiry any picture(s) of your item(s) and its condition and your order details for record purposes. Please contact Vechnology’s operation team for clarification and to expedite the process of warranty claims.